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Courageous Conversations
Courageous Conversations Overview
Overview of the course
Why have courageous conversations
Listening
Important listening principle
Empathetic vs. Empathic
Shifting your paradigm
Getting to the other side of the table
Exercise: Practice empathic listening using sample list
Master 5 skills
Effective Communication
Trying effective vs. efficiency
What did learn?
Conversation
Manage your EQ
Setting the stage
Mutual respect and mutual benefit
Growing trust
Student resources
Listening checklist
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Exercise: Practice empathic listening using sample list
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