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Exceptional customer service
Customer service standards
Your customer service viewpoints pre-course assessment
Poor, Good, Exceptional Customer Service Assessment
Poor, good, and exceptional customer service session
Define exceptional customer service
Benefits of exceptional customer service
Your customer service viewpoints
Communicating with your customers
Building Trust
Understanding customer service personality types.
Different customer personalities
4 customer personality categories
Communication styles
Communicating with upset customers
Saying no
Exercise- Saying no
Interacting with customers
Handling customer complaints
It's not what you see, it is what you do about it
Meeting the customer's expectations (Be our guest)
Dealing with Difficult Customers (Amiable, Expressive, Analytical, Driver)
Customer service problem solving
Velvet Rope Treatment
Teach online with
Handling customer complaints
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