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Exceptional customer service
Customer service standards
Your customer service viewpoints pre-course assessment
Poor, Good and Exceptional customer service assessment
Poor, good, and exceptional customer service session
Benefits of exceptional customer service
Communicating with your customers
My personality type
4 customer personality categories
Communication styles
Communicating with upset customers
Saying no
Interacting with customers
It's not what you see, it is what you do about it
Be our guest
Dealing with difficult customers
Customer service problem solving
Velvet rope treatment
Teach online with
Poor, good, and exceptional customer service session
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