Compliance, Communication and Customer Service Training
Personal Development Series for Employees
Your Instructor
Course Curriculum
Introduction to the course series
Available in
days
days
after you enroll
Communication Skills
Available in
days
days
after you enroll
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StartFirst Course - Communication Skills
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StartCommunication skills questions
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StartExercise #1 - Draw with me (2:21)
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StartCompare your drawing to this picture
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StartDrawing exercise with visuals (2:28)
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StartEffective or Efficient communication
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StartEffective communication
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StartPersonalities types communicate differently
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StartCommunication Styles
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StartExercise #2 - Adapting to communication styles quiz
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StartUnderstand, Identify, Adapt
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StartInfluence communication success - formal conversations
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StartSetting Goals
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StartAchieve the Goals
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StartInteractions during communication
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StartEmotional Intelligence Assessment
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StartRelationship management and communication
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StartExercise #3 - Communication when emotions are high (2:35)
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StartCommunication - emotional response solutions (3:39)
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StartSummary of Course
Conflict Resolution
Available in
days
days
after you enroll
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StartSecond Course - Conflict Resolution
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StartDefinition of conflict
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StartViewpoints
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StartHow we see things video (3:47)
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StartEmotional Intelligence Personal and Social Competence
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StartPersonal Competence and Control
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StartExercise #1 Concern or Control
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StartSelf-awareness Communication styles during conflict
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StartCommunication styles and self-management
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StartExercise #2 - Personality Identification
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StartPersonality Assessment
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StartPersonalities summarized
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StartApproaches to conflict
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StartExercise #3 -Changing attitude from reactive to proactive - choices assessment
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StartMaintaining relationships
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StartExercise #4 - Bank account scenarios
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StartRelationship management and bank account summarized
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StartSummary of Conflict Resolution
Frequently Asked Questions
When does the course start and finish?
The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.
How long do I have access to the course?
How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.
What if I am unhappy with the course?
We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days and we will give you a full refund.